FAQ
Do you have a cancellation policy?
Yes. If you need to cancel or reschedule, we require at least 24-hours notice. Otherwise, we charge a cancellation fee half the price of the service booked. This also applies if you are beyond 15 minutes late and we are unable to accommodate you. We will charge the fee and reschedule your appointment.
If you cancel a portion of your services on the same day of your appointment, this is considered a late cancellation. We will charge half the price of the service removed. This does not apply if the stylist suggests an alteration.
What protocols do you have related to sickness/COVID?
If you are sick, please notify the salon and do not come in for your appointment. We are mask optional. Please respect those who choose to wear them. If you prefer your stylist to wear a mask, our stylists will gladly accommodate. If you have tested positive for COVID, we ask that you wait at least five days before rescheduling your appointment and wear a mask in the salon within 10 days of testing positive.
Do you offer refunds?
We do not offer refunds for services. If you need an adjustment to your service, please let us know within 14 days of your initial appointment. It is not considered an adjustment if the correction is different from the original service discussed. We do not offer refunds for retail products, but you can exchange a product within 30 days of the original sale.
How do I book an appointment for a major transformation?
If you are making a major transformation to your current look, please call (347)599-2001, and we will help you book a complimentary consultation with one of our stylists.
Does Angela take new clients?
No. Angela only takes returning clients due to high demand. If you are a returning client, please call the salon or login to your online account to book an appointment with Angela.